Refund Policy

Last updated: October 2025

1. Overview

At MIMERS LLC, we aim to ensure your complete satisfaction with every purchase.
If you are not entirely happy with your order, we’re here to help with a simple and transparent return and refund process.

2. Returns

You may request a return within 14 days of receiving your order.
To be eligible for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (such as your order number or confirmation email) is required.

Please note: items that are used, damaged, or missing parts not due to our error cannot be refunded.

3. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

Opened pet accessories or grooming items.
Perishable or personalized products.
If your item arrives defective or damaged, please contact us immediately for assistance.

4. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable.

5. Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return the original product for a refund and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company or payment provider — processing may take some time.
If you’ve done all this and still haven’t received your refund, please contact our support team through the contact form on www.mimers.com.

7. Return Shipping

To return your product, please contact us via our website to receive the nearest return address and instructions.
You will be responsible for the cost of return shipping unless the item arrived damaged or defective.

8. Damaged or Defective Items

If you receive a defective or damaged item, please reach out to us within 48 hours of delivery with photos of the issue.
We will replace the product or issue a full refund at no extra cost.

9. Contact

For any questions or concerns regarding your return or refund, please use the contact page on our official website www.mimers.com.