Right of Withdrawal Policy

Last updated: October 2025

1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day

  • on which you or a third party designated by you, who is not the carrier, took possession of the goods, or

  • in the case of a single order for several goods that are delivered separately, from the day you or a third party designated by you took possession of the last item.

To exercise your right of withdrawal, you must inform us at
MIMERS LLC
Email: contact@mimers.com
of your decision to withdraw from this contract by means of a clear statement (for example, by email).

You may use the model withdrawal form provided below, but its use is not mandatory.


2. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal.

We will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is earlier.


3. Return of Goods

You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract.

The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods, unless the item was delivered damaged or defective.


4. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

  • the delivery of goods that are not pre-fabricated and whose production is based on an individual selection or decision by the consumer, or which are clearly tailored to the consumer’s personal needs;

  • the delivery of sealed goods that are not suitable for return for health or hygiene reasons and were unsealed after delivery;

  • the delivery of perishable goods or goods with a short shelf life.


5. Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it to us.)

To:
MIMERS LLC
Email: contact@mimers.com

I hereby withdraw from the contract concluded by me for the purchase of the following goods:


Ordered on: ___________________
Received on: ___________________

Name of consumer: ___________________
Address of consumer: ___________________

Date: ___________________

Signature of consumer (only if this form is submitted on paper): ___________________


6. Contact

If you have any questions regarding your withdrawal, please contact us at contact@mimers.com.
Our team will be happy to assist you.


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